Last night, a very dear friend of mine needed help in her PC. I can’t just run off in the middle of the night to go there and fix a simple thingy so we decided to have a REMOTE ASSISTANCE session.
First what is Remote assistance, copy-pasting this line from this Microsoft site: http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx : Remote Assistance provides a way for you to get the help you need when you run into problems with your computer. If you're an experienced user, you can even be the one to use Remote Assistance to directly help your friends and family members.
This was available waaaay back XP days! I was just kinda surprised that some has not heard of this yet. Plus this is really simple with a few steps and youre on your way. In remote assistance there are two actors, one is the helper (the expert.. TADAHHHH) and the one that you are helping. You may also send an invitation to help or invite a person to help.
Some screenshots are here:
http://johndelizo.spaces.live.com/blog/cns!5686721B6E7BA618!4421.entry